Job Description

- 1st-level support for our branches and their point-of-sale systems – one of the key focuses of this position
- Assisting branch employees with technical questions as well as analyzing and resolving issues related to POS and branch systems
- 1st-level user support for employees within the Huber Group
- Independent ticket processing within our internal ticketing system
- Identifying and resolving technical problems related to hardware and software
- Setup, maintenance, and support of workstations
- Creation and maintenance of system documentation and multilingual (DE/EN) user guides for our end users
Inventory management and asset management
Collaboration on IT projects and support in the implementation of new systems

Requirements

- Completed vocational training (e.g., apprenticeship, technical college, university of applied sciences) in IT or an equivalent qualification
- Professional experience in user support, ideally in a retail or POS system environment, is an advantage
- Team-oriented and communicative personality with a structured and independent work approach
- Strong service and customer orientation as well as high commitment and flexibility
- Enjoyment of direct contact with users and solution-oriented handling of support requests
- Excellent German and good English skills