Your tasks:

• Telephone & written 1st-level support
• Receiving and processing IT requests (phone, email, ticket)
• Initial assessment and categorization of issues
• Creation and documentation of tickets
• Escalation to 2nd level if necessary

What you should bring:

• Excellent German language skills & communication ability
• Good PC skills & technical interest
• Structured and precise way of working
• Stress resilience & enjoyment of customer contact

What awaits you:

• Working in a newly established team
• Exciting environment in the IT service of the City of Vienna
• Good public transport accessibility
• A fixed gross monthly salary of approx. 2,530.00 euros (based on full-time)

If you are interested in this challenging position, we look forward to receiving your meaningful application under the reference number 110.812, preferably via our ISG career portal or by email.

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