SaaS IT Service Owner
- Lower Austria
- Vienna
- Full Time
Your Area of Responsibility
As IT Service Owner for SaaS solutions, you will be the central point of contact for our internal and external customers regarding the managed IT service portfolio and will accompany the entire lifecycle of our Software-as-a-Service applications. You will provide professional and technical support for the systems, coordinate collaboration with internal and external partners, and assist in the implementation of requirements, projects, and support topics. Additionally, you will advise our business units on IT-related issues, actively drive the further development of solutions, and prepare decision-making bases for management.
Your Job, You ...
- are the point of contact for our internal and external customers regarding the managed IT service portfolio for SaaS and related support cases.
- provide professional and technical support for various SaaS products.
- conduct requirements analysis and documentation (creation of specifications) in both agile and traditional ways.
- coordinate collaboration with our internal and external service providers.
- proactively advise our internal customers on IT topics and prepare decision-making bases at management level.
- ensure compliance with policies in accordance with group governance.
- coach employees as part of a subject matter leadership role.
- take on project management tasks and handle responsibilities in 2nd level support.
Your Profile, You Have ...
- a completed education in the IT field (HTL, university of applied sciences, university) or an equivalent qualification.
- experience in supporting and further developing SaaS applications as well as in IT service management.
- knowledge of requirements analysis and documentation as well as collaboration with business units.
- an understanding of IT processes, interfaces, and the management of external service providers.
- experience in project management and ideally knowledge of agile working methods.
- strong communication skills and the ability to prepare complex matters in an understandable way and present them at management level.
- a high level of initiative, a sense of responsibility, and teamwork skills.
- excellent German language skills, both written and spoken; English skills are an advantage.
Our Offer
- For the position of "Junior Specialist in IT Business Analysis," the collective agreement for employees of Austrian railway companies provides for a minimum annual gross salary of €50,486.94 based on a working time of 38.5 hours per week. Depending on qualifications and professional experience, a higher salary is possible.
- You can look forward to an exciting and varied role in a helpful and professional team. An open and trusting work environment on an equal footing is what defines us.
- An attractive flexitime model and the option of teleworking allow you to organize your free time more flexibly.
Your Application
Please apply online with a cover letter and CV, as well as relevant educational and training certificates. If you are an internal applicant, please also ideally include your SAP applicant extract.
We warmly invite you to visit our ÖBB Job Shop at Wien Mitte for any questions or further information. Our team is happy to assist you in person. You can find more information at: ÖBB Job Shop» Job Consultation in Wien Mitte The Mall - ÖBB Karriere (oebb.at)
Here you can take a look behind the scenes of a TS workshop and learn more about our various job profiles - ÖBB Train Tech Werk Linz (3dscans.at)
Women are an indispensable part of our success and corporate culture. We therefore particularly welcome applications from women, who will be given preference in the event of equal qualifications – taking into account the relevant framework conditions of all applications.
Please note that a criminal record certificate must be submitted as part of the hiring process.
Contact Persons
For technical questions regarding this job advertisement, Michaela Gazzari is available at +43664/2869541.
For general questions about the application process, the ÖBB Recruiting Team can be reached at 05 1778 97 77888.
About the Company:
Since 1923, we at ÖBB have been shaping mobility in Austria: We transport people and goods and work on solutions for rail, bus, and logistics. Our investments in rail infrastructure contribute to the Austrian economy. As one of Austria's largest employers (*), ÖBB offers various career fields, supports employees in their professional and personal development, and implements measures to promote their health. Together, we work on a corporate culture characterized by appreciation and respectful collaboration.
(*) Source: Firmium, "Largest Employers in Austria", https://www.firmium.ch/blog/groesste-arbeitgeber-oesterreich
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