Your Responsibilities:

• Organisation and management of daily team tasks
• Ensuring compliance with all service levels and internal guidelines
• Work scheduling and leave management
• Quality assurance (ticket checks, silent monitoring)
• Training, ongoing coaching, and development of team members
• Supporting the team and staff with daily tasks (Inbound & Outbound)
• Daily internal reporting

What you should bring:

• Goal-oriented mindset and high motivation to achieve customer goals as a team
• Flexibility and willingness to continuously adapt to new challenges
• Strong service and quality awareness
• Enjoyment of personal or telephone customer contact
• Technical affinity and willingness to use various tools
• Proficiency in all common office software
• Quick comprehension and structured way of working
• Ability to engage with people
• Confident demeanor and high sense of personal responsibility
• Reliability and service-oriented mindset

What to expect:

• Joining an established, friendly, and supportive team
• A positive, modern, and dynamic work environment
• Employment for 30–40 hours per week
• Opportunities to learn and grow
• Exciting tasks and an interesting service environment
• A gross salary starting from €2,530 per month (based on full-time), with willingness to pay above this rate depending on qualifications and experience

If you are interested in this challenging position, we look forward to receiving your detailed application under reference number 112.399, preferably via our ISG careers portal or by email.

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