Emergency Dispatch Operator (Location: Salzburg)
- Salzburg
- Full Time
We want to forge new paths. And create new opportunities. Today. For tomorrow. For us.
Become part of #TeamÖBB.
To ensure our stations remain safe and clean tomorrow. We are around 1,400 enablers at ÖBB-Operative Services GmbH & Co KG, a subsidiary of ÖBB-Infrastruktur.
The control centres ensure smooth station operations in shift work, coordinate responses during disruptions and emergencies, and manage all on-site emergency teams when necessary. Each year, they handle approximately 63,000 emergency calls and around 30,000 mobility assistance requests nationwide, efficiently assigning them.
Your job, you…
- take on a flexible operational role in Carpool / Rail & Drive and develop further to provide operational support in our control centre.
- assist our customers with inquiries related to rental vehicles and Rail & Drive services.
- document vehicle damage in the system, initiate replacement measures, and coordinate colleagues on-site to ensure smooth vehicle provision and return.
- after successful onboarding, actively support the control centre team in handling a wide range of operations.
work closely with central dispatch coordinators to ensure smooth operations during incidents and emergencies. - answer incoming calls, record all relevant data, and create reports in the internal system.
- coordinate in constant exchange with on-site staff, assigning colleagues to handle service tasks such as customer notices, minor repairs, or assembly work.
- monitor selected stations via video systems and initiate appropriate measures as needed.
Your profile, you…
- have completed compulsory education and have professional experience in a call centre or a comparable role.
- possess very good German language skills, basic MS Office knowledge, and a working knowledge of English.
- are characterised by a strong focus on quality, performance, and customer orientation.
- bring excellent communication skills and a solution-oriented approach to your work.
- maintain an overview and stay calm even in stressful situations and unexpected events.
- can reconcile shift work (12-hour shifts, day and night shifts), including on Sundays and public holidays, with your personal life.
Our offer
- We offer you a modern workplace with excellent public transport connections.
- You can expect a secure and sustainable job with exciting tasks.
- You will benefit from numerous perks – including special conditions for rail travel and in our travel agencies, as well as access to holiday homes and apartments in popular vacation destinations.
- We support you with targeted and individual further training and offer diverse development opportunities within the Group.
- The collectively agreed minimum salary for the position of "Control Centre Operator" is €37,487.38 gross per year (full-time); depending on qualifications and experience, a higher salary is possible.
Your application
Apply online.
Women are an indispensable part of our success and corporate culture. We therefore particularly welcome applications from women, who will be given preference in the event of equal qualifications – taking into account the relevant framework conditions of all applications.
Please note that a criminal record certificate must be submitted as part of the hiring process.
Contact persons
For technical questions about this job advertisement, Monika Mikelic is available at +43/1930009773709.
For general questions about the application process, the ÖBB Recruiting Team can be reached at 05 1778 97 77888.
About the company:
Since 1923, we at ÖBB have been shaping mobility in Austria: we transport people and goods and work on solutions for rail, bus, and logistics. Our investments in rail infrastructure contribute to the Austrian economy. As one of Austria's largest employers (*), ÖBB offers a variety of professional fields, supports employees in their professional and personal development, and implements measures to promote their health. Together, we work on a corporate culture characterised by appreciation and respectful collaboration.
(*) Source: Firmium, "Largest Employers in Austria", https://www.firmium.ch/blog/groesste-arbeitgeber-oesterreich
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