Your Responsibilities

• Professional and organizational leadership of the reception team
• Ensuring a professional and warm guest welcome
• Responsibility for check-in, check-out, and guest services
• Coordination of arrivals, stays, and departures
• Management of scheduling and room planning
• Ensuring professional telephone and email communication
• Handling guest inquiries, complaints, and special requests
• Responsibility for accurate billing and cash management
• Creating duty rosters as well as leading, developing, and training staff
• Participation in digitalization and process optimization projects
• Ensuring compliance with quality standards and data protection regulations

Your Profile

• Completed vocational training in tourism, hospitality, or the service sector
• Several years of professional experience at a reception, ideally with leadership experience
• Strong service and guest orientation
• Excellent organizational skills and structured working methods
• High communication and teamwork abilities
• Confident and professional demeanor
• Experience with hotel or reservation systems is an advantage
• Good MS Office skills
• Excellent German language skills, additional foreign languages are an advantage

We Offer

• A responsible leadership position in a successful 4-star resort
• An appreciative and collegial work environment
• Collaboration in a dedicated interdisciplinary team
• Individual training and further education opportunities
• Long-term prospects in a stable company
• Health and social benefits
• Free meals during working hours
• Attractive employee discounts

Minimum salary: 3,500

Depending on qualifications and professional experience, there is a willingness to pay significantly above the minimum.

If you are interested in this challenging position, we look forward to receiving your meaningful application under reference number 112.302, preferably via our ISG career portal or by email.