Job Description

- You are the central point of contact for our national and international customers in the Precision sector, supporting them with technical and commercial inquiries related to our machinery and systems.
- You provide long-term, partnership-based support to your customers – from the initial inquiry through solution-finding to successful implementation.
- You gather customer requirements, clarify technical questions, and develop suitable solutions in collaboration with our internal specialist departments.
- You coordinate customer inquiries within the company and ensure that information flows reliably and transparently between customers and internal contacts.
- You identify potential and future needs among your customers and proactively introduce appropriate solutions, modernizations, and services into the conversation.
- You oversee quotations and orders, keeping track of deadlines, open items, and agreed customer requirements.
- You work closely with our technical departments, service, sales, and other internal interfaces.
- When necessary, you are also on-site with the customer, strengthening long-term customer relationships through your competent and reliable support.

Requirements

- You have completed technical training, for example in mechanical engineering, mechatronics, electrical engineering, automation technology, or a comparable field.
- Ideally, you already have experience in mechanical and plant engineering, technical customer support, service, or technical sales.
- You enjoy understanding technical contexts and developing suitable solutions together with customers and internal specialist departments.
- You communicate confidently in German and English; additional languages are a plus.
- You enjoy working with international customers and are willing to travel occasionally for customer appointments.
- You are characterized by a structured, independent, and solution-oriented way of working.
- You are communicative, act in a committed manner, and succeed in conveying even complex technical topics in an understandable and customer-oriented way.
- You think in a service- and customer-oriented manner and enjoy building long-term, trusting customer relationships.

Additional Information

We are bold and innovative, curious and creative, down-to-earth, and clearly focused on our customers' success. Our ideas and expertise flow into unique machinery and system solutions for international companies in the wood, metal, and plastics processing industries. Well-known furniture brands rely on our experience, as do the world's largest aircraft manufacturer and the demanding carpentry shop next door. Some systems reach the size of up to two football fields – this is possible because we have over 100 years of pioneering work at the highest level under our belt. Ambitious young professionals, specialists, and managers find the perfect environment for their talents with us. Are you on board?