Head of Emergency Call and Service Control Center (m/f/d)
ISG Personalmanagement GmbH • published 13 days ago
- Wien
- Full Time
Your Responsibilities
- Strategic and organizational leadership of the control center while strictly adhering to relevant quality and industry standards such as ISO, VSÖ, or ÖZS
- Full budget, revenue, and profit responsibility for this central business area
- Management of key clients as well as the design and implementation of customized security architectures to expand the customer base
- Identification of optimization potential to increase efficiency, establishment of innovation processes, and representation of the division to partners, customers, and suppliers
- Empathetic leadership, motivation, and continuous development of the subordinate team members
Our Requirements
- Completed technical or commercial education (minimum HTL, HAK, or equivalent); further specific training or a degree in the security sector is an advantage
- Proven and substantial leadership experience as well as deep insights into the operations of modern control centers and emergency call systems
- Comprehensive expertise in fire alarm, access control, alarm, and video solutions, including associated transmission and network technologies
- Several years of professional experience in large companies, combined with the ability to operate within structured processes, collaborate successfully across departments, and demonstrate professional stakeholder management in an international environment
- Strong organizational skills, high flexibility, absolute reliability, teamwork abilities, a spotless reputation (no criminal convictions), and legal adulthood.
Our Offer
- A crisis-proof job in a renowned company
- An excellent working atmosphere in a motivated and committed team
- Flexible working hours and the option to work from home
- A centrally located office with optimal public transport connections, complimentary beverages and fresh fruit, as well as comprehensive employee events and benefits (sports, leisure, culinary, etc.)
- Diverse training and career opportunities
We offer an annual gross salary of EUR 55,000 (excluding monthly and annual bonuses) based on full-time employment (38.5 hours per week). Taking your qualifications and experience into account, we will discuss the final salary in a personal interview.
Have we sparked your interest?
We look forward to receiving your meaningful application under reference number 112.133, preferably via our ISG careers portal or by email. Absolute discretion and consideration of blocking notices are a matter of course for us.
Visit us at isg.com/jobs – here you will find new job offers every day.
automatically translated