Head of Business Unit - Business Operations & Governance
- Vienna
- Full Time
- Part Time
The Terminal Service Austria (TSA) business unit operates freight terminals across Austria and promotes the connection between road and rail. It serves as a neutral partner for operators, shipping companies, freight forwarders, and the shipping industry. TSA ensures high-performance, efficient transshipment of intermodal transport units, including corresponding terminal services and digital solutions. TSA’s goal is to shift more freight to the environmentally friendly rail system.
Watch the video about Terminal Service Austria here!
This position is available both full-time and part-time (minimum 25 hours per week).
Your Role
As a Legal Advisor to the Business Unit Management, you will work directly with the management team of ÖBB Terminal Service Austria (TSA), supporting them in various topics related to the professional management and coordination of terminals across Austria to achieve maximum customer satisfaction.
You will act as an interface to various stakeholders and independently handle professional (including legal) topics and projects.
- Provide professional support to the business unit management in the ongoing operation of terminals and contribute to their success through your expertise.
- Independently take on challenging professional development tasks.
- Prepare various issues independently, involve relevant experts, and consolidate information and data for decision-ready presentations to management or the business unit leadership.
- Analyze and handle legal matters related to operational business cases (contract design, damage management, customer agreements), as well as monitor legal developments relevant to terminal operations.
- Conduct reviews as part of risk management to support stable and compliant transport and logistics processes at the terminals.
- Monitor relevant KPIs, derive measures for continuous improvement, and actively participate in deviation management.
- Assess the feasibility of performance requirements in terms of resources and provide legal support to terminal managers.
- Contribute to professional projects and collaborate closely with internal and external interfaces.
- Manage the internal control system (ICS) and support funding topics/R&D.
- Coordinate trade law matters and data protection.
Your Profile
- We look forward to meeting you if you hold a university degree (preferably in law or business law) or a comparable qualification, and have a strong understanding of customer-oriented business models, ideally in the rail/logistics/transport sector.
- You are proficient in MS Office and communicate clearly and professionally in English, both verbally and in writing.
- You have a very good understanding of legal frameworks and can apply this knowledge practically to operational issues.
- You are characterized by an independent, precise, and solution-oriented way of working, and maintain an overview even with complex topics.
- You always think in a service- and customer-oriented manner and impress with your sense of responsibility.
- Strong communication skills and a confident demeanor when dealing with internal and external interfaces, managers, and experts are among your strengths.
Our Offer
- We offer you the opportunity to further develop your skills through numerous training modules.
- A goal-oriented and experienced team looks forward to welcoming you and supporting you in your start and daily tasks.
- Our internal housing service offers ÖBB employee apartments nationwide.
- Numerous additional benefits await you, including travel discounts, special conditions for rail travel and in our travel agencies, holiday homes and apartments in popular domestic vacation regions, company-wide events, sports and health programs.
- The position "Specialist in Customer Success Management" offers a gross annual salary of €55,307.00 for a 38.5-hour workweek. Depending on qualifications and professional experience, an overpayment is possible.
- The position offers flexible working arrangements and can be filled with a minimum of 25 hours per week.
Your Application
Please apply online with a cover letter, CV, and relevant educational and training certificates. If you are an internal applicant, please also include your SAP applicant extract.
Women are an indispensable part of our success and corporate culture. We therefore particularly welcome applications from women, who will be given preference in the event of equal qualifications – taking into account the relevant framework conditions of all applications.
Please note that a criminal record certificate will be required as part of the hiring process.
Contact Persons
For professional questions regarding this job posting, Ekaterina El-Rayes is available at +436648110204.
For general questions about the application process, the ÖBB Recruiting Team can be reached at 05 1778 97 77888.
About the Company:
Since 1923, ÖBB has shaped mobility in Austria: we transport people and goods and work on solutions for rail, bus, and logistics. Our investments in rail infrastructure contribute to the Austrian economy. As one of Austria’s largest employers (*), ÖBB offers a variety of professional fields, supports employees in their professional and personal development, and implements measures to promote their health. Together, we work on a corporate culture characterized by appreciation and respectful collaboration.
(*) Source: Firmium, “Largest Employers in Austria”, https://www.firmium.ch/blog/groesste-arbeitgeber-oesterreich
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