Service Team Coordinator Travel Management West (T/Vbg) - Maternity Leave Cover
- Tyrol
- Full Time
The Sales & New Services division is responsible for both customer relationship management and the development and implementation of all relevant systems to market and distribute our core products and services to end customers and clients in an ideal mix of sales channels, in a market-oriented and customer-focused manner.
This position is a maternity/paternity leave replacement and is limited until the end of 2027.
Your job, you...
- provide professional guidance to the employees at the assigned locations in your area.
- communicate and embed defined sales and service measures regarding standard and additional products (e.g., via MyRailtours), as well as handling all customer inquiries at first contact in assisted sales.
- are responsible for the ongoing knowledge transfer and competence development of sales staff so that they can independently and responsibly carry out the sales and service process in line with the sales targets defined by the senior manager.
- implement the defined sales measures and ongoing optimization tasks (resource management) and, if necessary, initiate required reinforcement measures for short-term optimization of counter staffing/workflows, including coaching the employees assigned to you.
- analyze the provided reports on revenue, ticket sales, peak times, etc., and develop action proposals in coordination with the senior manager.
- organize and conduct onboarding measures, employee protection inspections, and are responsible for user management.
- support the Head of Travel Management in personnel, organizational, and operational leadership, as well as ensuring sales processes in the Western Travel Management area.
- are responsible for monitoring the quality standards defined by sales (transport service contracts, etc.), as well as counteracting quality deficiencies within your scope of responsibility and ensuring opening hours in accordance with VDV.
Your profile, you...
- have completed an education at A-level equivalent and have several years of relevant professional experience in sales. Ideally, you have completed the PV-internal training as a travel consultant or have a vocational qualification as a mobility service specialist.
- enjoy shaping a team and fostering team spirit; experience in the professional leadership of employees is an advantage.
- possess analytical and entrepreneurial thinking skills and have basic business knowledge.
- have very good MS Office skills, enjoy working in a team, and have excellent communication skills, even in conflict and stressful situations.
- are willing to travel and demonstrate flexibility as well as a high level of commitment.
Our offer
- We offer you a modern workplace with excellent public transport connections.
- As the country’s largest climate protection company, we provide you with a secure and sustainable workplace with exciting tasks and the opportunity to make your personal contribution to climate- and environmentally-friendly mobility.
- Special conditions for rail travel & in our travel agencies, holiday homes, and apartments in popular domestic holiday regions, in-house car-sharing, and discounts at various shops and service providers.
- Our in-house housing service offers ÖBB employee apartments nationwide.
- You have the option to take advantage of travel benefits and explore Austria with ÖBB. This way, you not only work on climate-friendly mobility but can also travel sustainably with your family.
- The health of our employees is important to us, which is why we regularly offer the opportunity for health check-ups. Annual health days and vaccination campaigns are also part of the program.
- You benefit from excellent further training opportunities and numerous career development possibilities within the Group.
- For the position of "Specialist Service Team Coordinator," a minimum salary of €55,307 gross per year is provided (according to the collective agreement for railway companies). Depending on qualifications and professional experience, an overpayment is possible.
Your application
Please apply online with your CV and cover letter. As an internal applicant, please ideally also include your SAP applicant extract.
Women are an indispensable part of our success and corporate culture. Therefore, we particularly welcome applications from women, who will be given preference in the event of equal qualifications – taking into account the relevant framework conditions of all applications.
Please note that a criminal record certificate must be submitted as part of the hiring process.
Contact persons
For technical questions about this job advertisement, Sarah Altmayer is available at +43664/6177961.
For general questions about the application process, the ÖBB Recruiting Team can be reached at 05 1778 97 77888.
About the company:
Since 1923, we at ÖBB have shaped mobility in Austria and take responsibility for modern infrastructure as well as the transportation of people and goods.
A career at ÖBB is not only diverse but also meaningful: As the largest climate protection company in the mobility sector, we move all of Austria, drive the Austrian economy forward, promote innovation, and are a reliable, responsible employer. We support our employees in their professional and personal development, implement measures for their health, and together we create a corporate culture characterized by appreciation and respectful collaboration.
automatically translated