Job Description

- Primary point of contact for all IT inquiries and support topics within the company
- Processing, coordination, and documentation of support tickets, including sustainable solution documentation for knowledge transfer
- Analysis, prioritization, and pre-qualification of inquiries for 2nd-level support
- Installation and configuration of workstations and mobile devices via software distribution
- Management of the entire IT asset lifecycle (goods receipt, inventory, warranty processing, etc.)
- Execution of field service assignments at various locations
- Collaboration on the further development, digitalization, and automation of the service desk

Requirements

- Completed vocational training (HTL, HAK) with a focus on IT or initial professional experience in IT or support environments
- Strong knowledge of the Microsoft environment (especially Windows and Microsoft 365), ideally supplemented by experience with SharePoint
- ITIL Foundation certification is an advantage
- Independent, precise, and responsible work approach
- Excellent communication skills and high service orientation

Additional Information

- Social benefits: We offer our employees anniversary bonuses, job tickets, meal allowances, and many other benefits
- Health + Mobility: We prioritize the health of our employees and support them with attractive health programs and mobility initiatives
- Flexible working hours: Our new working time model provides even more freedom and flexibility for individual life situations
- Further education: Our Rhomberg Academy offers a wide range of training courses for professional and personal development
- Company culture: We foster a unique corporate culture with a collegial team and exemplary leadership at eye level