Job Description

You....
- Lead a team of five employees both professionally and disciplinarily in the IT Support Services department
- Manage and optimize core IT services such as First Level Support, client hardware and software, training and loan environments, as well as Workplace Services
- Ensure professional IT support for our users at national and international locations
- Oversee services related to media technology, meeting rooms, printing and scanning infrastructure, office relocations, and AD delegations, ensuring smooth daily operations
- Analyze requirements from business units, prioritize service needs, drive improvement and digitalization initiatives, and collaborate closely with IT Infrastructure and other IT teams

Requirements

- Completed degree in Business, Engineering, or Computer Science, or comparable education and training with a focus on IT, support, or service management
- Initial leadership experience or the desire to take the step into a leadership role, with enthusiasm for motivating and developing employees
- Several years of experience in IT support, IT service management, workplace, or end-user services environments
- You possess a deep technical understanding of modern workplace and support solutions and recognize technical interdependencies, interfaces, as well as operational impacts within the context of security, compliance, and IT governance
- You impress with a structured and analytical approach to work, strong communication skills, and an empathetic manner when dealing with the team and various stakeholders

Additional Information

- Structured onboarding
- Getzner Academy
- Varied field of responsibility
- Job ticket