Claims Manager
- Styria
- Full Time
Your Area of Responsibility
In this position, you will take on a central role in technical claim and warranty management with suppliers. You will act at the interface between engineering, procurement, and quality assurance and contribute significantly to the sustainable assurance and further development of product quality. Additionally, you will ensure through structured procedures the consistent enforcement of claims and, consequently, the continuous optimization of processes and supplier performance.
Your Job
- Independent management of supplier complaints, including analysis, evaluation, and structured preparation of error data.
- Creation of legally secure and technically sound complaint documentation (evidence, measurement reports, documentation).
- Management of escalation processes (e.g., 4D/8D methods) and follow-up of corrective actions with suppliers.
- Conducting technical root cause analyses and evaluating deviations based on drawings, standards, and specifications.
- Review and enforcement of contractual claims (warranty, guarantees, LCC) including cost preparation and calculation for recharging.
- Close cross-departmental collaboration and contribution to the continuous optimization of claim management and supplier quality.
Your Profile
- You have completed technical training (e.g., apprenticeship with master craftsman/craftswoman, technical college, HTL, university of applied sciences, or university) in mechanical engineering, electrical engineering, automotive engineering, or mechatronics.
- Professional experience in claim management – ideally in large construction projects or the rail vehicle industry or railway transport companies – is desirable.
- You possess strong negotiation skills and excellent communication abilities.
- You bring analytical thinking and strong problem-solving skills.
- You enjoy structured, independent, and team-oriented work.
- Good German and English skills are important in this role.
- Proficient MS Office skills (Excel) are required; experience with SAP is desirable.
Our Offer
- For the position of "Specialist in System Management," a minimum salary of €55,037.00 gross/year is provided for a working time of 38.5 hours per week. Depending on qualifications and professional experience, an overpayment is possible.
- Diverse further training opportunities through the ÖBB Academy, mentoring by experienced colleagues, and development perspectives within the Group. Specialized training in certain areas is possible.
- Attractive flexitime model for flexible leisure time planning.
- Numerous benefits such as a company pension scheme, travel discounts, subsidized vacation offers, Health & Fit activities, and affordable meals in the canteen.
Your Application
Apply online with your CV and certificates. As an internal applicant, please ideally also include your SAP applicant extract.
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We warmly invite you to visit our ÖBB Job Shop at Wien Mitte for any questions or further information. Our team is happy to assist you in person. More information can be found at: ÖBB Job Shop» Job Consultation in Wien Mitte The Mall - ÖBB Karriere (oebb.at)
Women are an indispensable part of our success and corporate culture. We therefore particularly welcome applications from women, who will be given preference in the event of equal qualifications – taking into account the relevant framework conditions of all applications.
Please note that a criminal record certificate must be submitted as part of the hiring process.
Contact Persons
For technical questions regarding this job advertisement, Michaela Gazzari is available at +43 664/2869541.
For general questions about the application process, the ÖBB Recruiting Team can be reached at 05 1778 97 77888.
About the Company:
Since 1923, we at ÖBB have shaped mobility in Austria and bear the responsibility for a modern infrastructure as well as the transportation of people and goods.
A career at ÖBB is not only diverse but also meaningful: As the largest climate protection company in the mobility sector, we move all of Austria, drive the Austrian economy forward, promote innovation, and are a reliable, responsible employer. We support our employees in their professional and personal development, implement measures for their health, and together we create a corporate culture characterized by appreciation and respectful collaboration.
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