What tasks await you:

• Team building and leadership: Recruitment, training, and management of a high-performing Backoffice and Helpdesk team
• Process optimization: Development and implementation of efficient Backoffice and support processes
• Customer and partner support: Ensuring high-quality assistance for internal and external stakeholders with technical and administrative concerns
• Communication and reporting: Preparation of reports and regular coordination with other departments and management
• Tool management: Introduction and optimization of digital, AI-powered tools to improve efficiency and customer satisfaction

What you should bring:

• Completed vocational training in a commercial or technical field
• Several years of proven professional experience in building and leading a team in the Backoffice or Helpdesk area
• Technical understanding and interest in renewable energies are an advantage
• Excellent communication skills and leadership competence
• Structured and solution-oriented way of working as well as a high sense of responsibility
• Affinity for IT as well as very good MS Office skills and ideally experience with CRM or ticketing systems
• Very good German language skills, both written and spoken
• Good English language skills, both written and spoken
• Class B driver's license

What we offer you:

• Creative freedom in building a team with a high degree of personal responsibility and short decision-making processes
• Collaborative work in a motivated team that inspires and supports each other
• Contribution to a forward-looking project that drives the energy transition
• Flexible working hours to help balance work and private life
• Family-like work environment, as you are a valued member of the entrepreneurial family
• Shared success due to flat hierarchies and the implementation of jointly developed ideas
• Support for your personal and professional development

For this challenging position, an annual gross salary starting at €45,000 is provided,
with a willingness to pay more depending on professional experience and qualifications.

If you are interested in this challenging position, we look forward to receiving your detailed application under the reference number 111 374, preferably via our ISG career portal or by email.

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