Senior IT Service Manager - Data Integration
- Vienna
- Full Time
The Data Insights & Analytics (DIA) department supports ÖBB on its journey to becoming a data- and AI-driven organization. Our mission is to create sustainable business value through innovative data and AI solutions. As a central strategic point of contact, we guide and advise business units and stakeholders in making well-founded decisions, optimizing processes, and unlocking new value creation potential.
Your role, you...
- manage the Data Integration Platform Service as the central technical foundation for company-wide data exchange (API, streaming, messaging, batch integration).
- coordinate external suppliers ensuring a stable, secure, and highly available 24/7 operation of the Data Integration Platforms.
- act as the central point of contact for the operation, stability, service quality, costs, and planning of the Data Integration Service.
- define, coordinate, and ensure compliance with SLAs, OLAs, and KPIs.
- coordinate and oversee all relevant service and operational processes, particularly incident, change, and problem management, including the review of Root Cause Analyses (RCA).
- work closely with the System Architect and Product Owner.
- support the transition of platform changes into a stable, standardized operation.
- continuously establish and improve operational, monitoring, alerting, and support processes for the Data Integration Platforms.
Your profile, you...
- have a completed degree in Computer Science, Business Informatics, or a comparable qualification.
- have several years of experience in IT Service Management, ideally in the field of Data Integration Platforms within larger organizations or corporations.
- possess a strong understanding of operational models, SLA management, supplier management, and experience in sourcing management (including external 24/7 operations).
- ideally bring in-depth technical knowledge of Data Integration Platforms (IBM webMethods, Kafka, IBM CDC, ODS, IBM CP4D/Datastage).
- can translate technical matters into operational, service, and management-oriented contexts.
- are interested in current developments in integration standards, Data Integration Platforms, Data & AI Platforms, and hybrid architectures.
- are characterized by analytical thinking, a structured approach, and high reliability.
- bring a strong sense of quality, stability, and cost awareness for business-critical IT services.
Our offer
- We offer a secure and sustainable workplace as well as the opportunity to make your personal contribution to the most climate- and environmentally-friendly mobility in Austria.
- You can look forward to an exciting and varied role within a diverse and professional team. An open and trusting work environment on equal footing is what defines us.
- An attractive flexitime model and the option to work from home allow you to balance work and private life.
- Furthermore, you will find comprehensive opportunities for professional and personal development as well as thorough knowledge sharing with your colleagues.
- Numerous additional benefits await you (special conditions for rail travel and in our travel agencies, travel discounts, holiday homes and apartments in popular domestic vacation regions, company-wide events & sports activities, culinary services in our in-house bistro).
- For the position of "Senior Specialist in Service Management," the minimum salary (according to the collective agreement for employees in the field of automatic data processing and information technology services) is €56,854 gross per year for a 38.5-hour workweek. Depending on qualifications and professional experience, an overpayment is possible.
Your application
We look forward to receiving your meaningful online application (including CV, cover letter, and certificates). If you are an internal applicant, please ideally also include your SAP applicant extract.
We warmly invite you to visit our ÖBB Job Shop at Wien Mitte for any questions or further information. Our team is happy to assist you in person. More information can be found at: ÖBB Job Shop» Job Consultation in Wien Mitte The Mall - ÖBB Karriere(oebb.at).
Women are an indispensable part of our success and corporate culture. We therefore particularly welcome applications from women, who will be given preference in the event of equal qualifications – taking into account the relevant framework conditions of all applications.
Please note that a criminal record certificate will be required as part of the hiring process.
Contact persons
For technical questions regarding this job posting, Iasmina Pop is available at +43664/6179639.
For general questions about the application process, the ÖBB Recruiting Team can be reached at 05 1778 97 77888.
About the company:
Since 1923, ÖBB has shaped mobility in Austria and taken responsibility for a modern infrastructure as well as the transportation of people and goods.
A career at ÖBB is not only diverse but also meaningful: As the largest climate protection company in the mobility sector, we move all of Austria, drive the Austrian economy forward, promote innovation, and are a reliable, responsible employer. We support our employees in their professional and personal development, implement measures for their health, and together we create a corporate culture characterized by appreciation and respectful collaboration.
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