Your responsibilities

• Customer advisory for requests and questions regarding all products and services
• Handling inquiries via mobile phone, email, and chat
• Developing solutions for customer concerns and ensuring high satisfaction
• Contributing to the optimization of customer service processes for continuous improvement of customer satisfaction
• Collaborating with internal departments for quick and effective solutions
• Point of contact for dunning and collection matters, developing payment plans
• Preparing monthly and annual statements with statistics and reports
• Developing and implementing digitalization measures and process optimization
• Managing accounts receivable and receivables management
• Maintaining and updating master data

Your compelling profile:

• Experience in a service center or similar practice is an advantage
• Strong communication skills and enjoyment in dealing with people
• Solution-oriented approach and patience in handling complex inquiries
• Proficient in MS Office and ideally experienced with CRM ticketing systems
• German at native speaker level and good English skills

Our client's offer:

• Long-term position with professional development perspectives
• Shared goals, clear responsibilities, and individual creative scope
• Market-conform gross annual salary with overpayment based on your expertise and experience

If you are interested in this challenging position, we look forward to receiving your detailed application under the reference number 110 561, preferably via our ISG career portal or by email.

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