Team Lead ERP Support (m/f/d)

XAL Holding GmbH
8055 Graz
17.11.2022
Advisory / Consulting IT

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Team Lead ERP Support (m/f/d)

About the role

  • Set-up and management of the ERP support team
  • Execution and progressing of ongoing ERP support cases, including error diagnostics and troubleshooting
  • QA to ensure high service quality and consistent documentation of support requests
  • Coordination of 2nd/3rd level tasks with ERP consultants/developers
  • Identification of opportunities for improvement of internal processes
  • Sustaining internal knowledge transfer for continuous improvement of systems

About you

  • Relevant graduate qualification or work experience
  • 3-5 years of experience in an ERP environment, ideally within the support function
  • Knowledge of ERP systems (e.g.: Microsoft AX, NAV, D365 FSCM-F&O or similar) are an essential prerequisite
  • Have demonstrated initial management experience and ability
  • Preferably have gained a basic experience of SQL
  • Good command of the English language
  • Willingness to travel
  • Able to work independently and in a precise manner in a fast-moving and complex application environment
  • A natural aptitude for customer support with a strong motivation to deliver customer service and solutions
  • A team player with very good communication skills

We are looking forward to receiving your application.

A performance-related and attractive salary is provided for the position. The payment varies depending on your specific training, qualifications and experience. In addition, we offer flexible working hours, the possibility for remote work and numerous incentives.

Contact us

Lena-Marie Zottler HR Management

+433163170-8019 bewerbung@xal.com

Apply now

XAL Holding GmbH

XAL Holding GmbH

Shape our story of success

The story of XAL goes back some 30 years. Its hallmarks are rapid growth, dynamism and technology innovation. Today XAL is an international company with 1300 employees and 30 locations worldwide. XAL is a leading expert in advanced technical lighting solutions and illuminates retail outlets for well-known brands, modern office buildings, exclusive hotels and restaurants as well as private residences around the world. Each and every day we push the limits of what is technically feasible in order to create extraordinary lighting solutions. We offer our employees a great deal of creative freedom and opportunity for development. Together with you, we wish to continue our story of success.

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