Customer Service Adviser B2B Western Europe (m/f/d)

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Mondi, a leading international group with operations across 31 countries and 29.000 employees aims to be the best-performing paper and packaging group in the world thanks to a straightforward vision: be a leading business with the highest ethical standards that delivers exceptional value for customers, employees, communities and shareholders.

At the international headquarter in our Mondi Paper Sales division in Vienna, we are offering the following challenging position in our Customer Service Center B2B for Western Europe:

Customer Service Adviser B2B Western Europe (m/f/d)

Your responsibilities:

• Responsibility of serving B2B customers to exceed their expectations
• Building good relationships with allocated customers in Western Europe as well as implementing customer projects
• All activities related to order- and claim management
• Delivering highest level of service
• Consulting, selling and claim management
• Working closely together with Sales, Marketing, Logistics, Finance as well as international production sites
• Being an active and contributing member of the team
• Reporting to Customer Service Team Lead

Our requirements:

• A-level diploma or equivalent as well as commercial knowledge
• At least 3 years professional experience in Export, Customer Service or Logistics, preferably in an international environment
• Excellent command of German and English plus French or a Italian (preferably native speaker) is a pre-requisite
• Strong IT-skills (MS Office, SAP)
• Having a flexible and sensitive approach to different customer needs with high culture awareness
• Outgoing, open-minded and flexible personality with a positive attitude and good communication skills
• Analytic thinking and self-dependent in taking actions as well as good understanding of sales and logistic processes

We offer:

• An international career opportunity for a committed and highly motivated person
• A multicultural, modern environment in an international operating, top company
• Flexible work conditions, including the possibility for home office
• Several fringe benefits
• The legal base annual salary for this position is at least € 38.000,--. An attractive package depending on experience and skills will be offered

This position could be your opportunity for your career in one of the most recognized industrial groups in Austria. Take the first step and send us your application quoting the reference numer 82.243 via our ISG-Careerportal or via e-mail.

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