Product Manager TFS

Global Blue Service Company Austria GmbH
A-1200 Vienna
Product Management IT

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This position offers the possibility to the candidate to work in an international, dynamic environment with focus on innovation and customer experience.

The candidate will be part of a multi-cultural team based across Europe.

Nature and aim of the position

The holder of the position will be responsible for supporting the current Merchant Engagement team primarily:

  • Product Management: In-store Solutions, Refund solutions, understanding the needs, developing, and rolling out the current available solution to merchants & markets
  • Customer Value Creation: Preparation of commercial material and Management for the roll-out of Department Stores solutions, features, and related projects.
  • Digital Projects: End to end digitization in countries of the TFS process

Main duties and responsibilities

Product Management:

  • Establish and maintain an efficient product development process by identifying key merchant needs, define and develop new products covering instore solutions, refund solutions
  • Leverage & gather local best needs to develop and update Department Store Product offering. Package them in a way they can become standard features of the product offer and roll them to all relevant markets/merchants. This could include regular visits to the markets for introduction and or working sessions with the local teams;
  • Coordinate across teams to gather stakeholder insights and collaboration to support the end-to-end life-cycle of Digital Project including market roll out;

Goto Market:

  • Communication on new product/feature: Project manage and lead successful product launch by organizing and mobilizing the different business units within the company after pilot and POC.
  • Build expertise on Department Stores Solutions and rollouts.
  • Track business KPIs and ongoing performance of the different products.

Key competencies

The holder of this position must have:

  • Experience in an international organization.
  • Product Management in a service-oriented business, preferably in a payment industry or prior experience in consultancy.
  • Outstanding ability to create presentations. Knows how to create appealing marketing content and use innovative presentation tools in addition to be an advanced PowerPoint user.
  • Interpersonal skills and good ability to communicate effectively across cultures, functions and a diverse customer audience.
  • Fluent and assertive in spoken and written English (mother tongue preferred), other languages would be a plus: French, German, or Spanish.

Preferable skills and competencies

The holder of this position should have:

  • 5 years experience in similar positions.
  • Organizational skills with ability to work on several projects in parallel.
  • Effective time management skills and ability to focus and executing while meeting deadlines.

We offer

As we believe your compensation goes beyond your pay-check, we offer a competitive salary plus yearly bonus, as well as a wide range of other perks and benefits:

  • Work in fast-growing international company and industry
  • State of the art office environment well connected to the public transportation system and with good infrastructure
  • International environment and inspiring colleagues from many different countries (35 nationalities)
  • Flexible working time and home office
  • Varied, interesting and challenging job
  • Lunch vouchers
  • Referral Program
  • Company doctor
  • Employee benefits

Our compensation package is significantly above the stated minimum salary of € 40.048,68+++ gross annual!

Contact us

Hana Krcova Recruitment & Talent Acquisition Manager - Technology


Apply now

Global Blue Service Company Austria GmbH

Global Blue Service Company Austria GmbH

Global Blue pioneered the concept of Tax Free Shopping 40 years ago. Through continuous innovation, it has become the leading strategic technology and payments partner, empowering merchants to capture the growth of international shoppers.

The Group connects all stakeholders involved in the international shopping ecosystem, helping:

- More than 29 million international shoppers

- More than 300,000 points of sale

- More than 50 acquirers, at more than 130,000 points of interaction

- Customs & authorities in more than 40 countries

Global Blue has over 2,000 employees in more than 50 countries.

Find us

Handelskai 92, 1200 Wien

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